1. Processing personal information
1.1. The types of personal information which we may process may include information that contains identifiable information including but not limited to the information you provide when you register to create an Account (for example, your name and surname, screen name, e-mail address, physical address and contact number).
1.2. We may process the following types of personal information:
1.2.1. information about your computer and your visits to and use of the Services (for example your IP address, where you are located, details of your browser, the length of your visit, pages you have viewed), some of which is recorded automatically when you visit the E-Platform. Although the information is aggregated and does not identify you personally it may, together with other personal information, be used to identify you and you agree to this;
1.2.2. information relating to any transactions between you and us, including information relating to any purchases of our Services;
1.2.3. information that you provide to us when you register to open an Account;
1.2.4. any other information that you choose to send to us or that is submitted to us via one of the submission interfaces on the E-Platform, whether such submission is made by you or by someone else.
1.4. You agree that we may use your personal information to:
1.4.1. administer the E-Platform and keep it secure;
1.4.2. provide you with the Services;
1.4.3. send you invoices and statements, and collect payments from you;
1.4.4. send you e-mail notifications which you have specifically requested;
1.4.5. send you general communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and you can inform us at any time if you no longer wish to receive these communications;
1.4.6. provide third parties with statistical (but personally unidentifiable) information about our Users;
1.4.7. analyse and understand User patterns and trends, and to create profiles relating to you and your interaction with us (sometimes by combining the personal information you provide with, for example, purchases you make via the E-Platform) to equip us to continue to provide excellent and relevant Services;
1.4.8. respond to any queries you may have or deal with enquiries and complaints made about you relating to the Services;
1.4.10. deal with any legal, administrative or security issue.
1.5. We will not provide your personal information to any third parties for the purpose of direct marketing, without your express consent.
1.6. We will only process your personal information in a way which is relevant and not excessive, and will take into account the purpose for which such information was made available.
1.7. You may not in any way collect or use personal information from any User, or any information otherwise on or in relation to the E-Platform.
2.5. We may also disclose your personal information:
2.5.1. in order to comply with Applicable Law. Our policy is to co-operate with relevant authorities, and you expressly authorise us to disclose any of your personal information to the relevant authorities in respect of law enforcement queries, such as we in our sole discretion consider to be necessary or appropriate;
2.5.2. to any person (including juristic persons) who we reasonably believe may apply to court or other competent authority for disclosure of certain personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
2.5.3. in connection with any legal proceedings (current or potential);
2.5.4. in order to establish, exercise or defend our legal rights;
2.5.5. in the course of our business;
2.5.6. to the purchaser or potential purchaser of any business or asset that we are considering selling; and
2.5.7. to protect the rights, property or safety of any User, any member of the public and/or any shareholder, director, employee, agent or representative of the Company.
2.6. We will not collect, use or disclose sensitive personal information unless we have your specific consent, or as permitted or required by Applicable Law.
2.7. You may not disclose information which is personally identifiable about any other User to a third party, without our prior written consent, and that of the relevant User.
3. International data transfers
3.2. Your personal information may be transferred to different territories, which may not have substantially similar laws to those in the Territory, or the territory in which you reside, that protect personal information. We shall take reasonable steps necessary to ensure that your personal information is adequately protected in those territories.
4. Storage and security of your personal information
4.1. It is impossible to guarantee the complete security of your personal information. While we cannot guarantee the security of information sent over the internet, we will take reasonable technical and organisational precautions to prevent the accidental or intentional loss, misuse, destruction or alteration of your personal information which we process.
4.2. All the personal information which you provide or make available to us will be stored on our dedicated server. Alternatively, we may store your personal information on a central database.
4.3. All information that you disclose in a public profile, or in forum posts or other public portions of the E-Platform becomes public information and we are not able to prevent others from using or misusing such information, and will not be liable in this regard. We will also process such information which you may disclose.
5.2. A cookie is a file that contains a series of letters and numbers that is sent between a web server and a web browser, and is stored by the browser on your computer or smart phone and sent to the server each time you request a page from the server, which allows the server to identify and track the browser.
5.3. Cookies are used to keep track of Users who navigate the E-Platform; track Account logins and sessions; keep track of Programmes purchased by Users; and to assist us in keeping the Services secure and relevant.
5.4. If you enable cookies when accessing the E-Platform, we will be able to record all IP addresses, URLs of pages visited, date and time of activities while browsing the E-Platform and related information, for purposes of site traffic analytics, and this information is captured in our server logs as part of our usual operations.
5.5. You may choose to reject all cookies, although some browsers will only allow you to block third party cookies. However, doing so may affect the usability of websites, including our E-Platform.
5.6. The use of the E-Platform is analysed, and as part of the analysis, cookies are used to generate statistics and other information relating to the use of our E-Platform. We then use this information to create reports. Cookies do not personally identify Users, but may be used in this way to compile statistics which are not linked to a specific User’s identity.
5.7. Our payment service providers, any advertisers and other third party websites which you may access via links provided on the E-Platform, may also send you cookies.
5.8. We reserve the right to vary the way in which User information is collected.
6. Your rights
6.1. If you ask us to provide you with a record or description of any personal information we hold about you, we shall do so subject to:
6.1.1. payment of an administrative fee reasonably determined by us;
6.1.2. you providing us with appropriate evidence of your identity. We will usually accept a certified photocopy of your identity document or passport, together with proof of your current address.
6.2. We may withhold such personal information to the extent permitted by Applicable Law.
7. Third party websites
8. Governing law
10. Updating your personal information
Please let us know if any of your personal information which you have made available to us needs to be updated.